RETURNS & EXCHANGES
At ella&holly we want all our mammies and their girls to be totally in love with their purchases!
However... we understand that online shopping doesn't always go to plan,
so these simple steps and tips are here to help!
By processing your payment and completing an order with us,
you are accepting following Terms & Conditions regarding returns of your purchases.
If you need to return an item, you must do so within 14 days from receipt of delivery.
Items returned more than 14 days after receiving cannot be accepted.
To be eligible for a full a refund, items must be returned to us in an unworn and unwashed condition, deemed fit for resale with all tags still originally attached.
Your return items must also be in the original packaging and labelling.
We do not return any sale items for refund or exchange.
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can email us at: firstname.lastname@example.org
How to Return:
Please fill in returns form and send back your items fully labelled and in the original packing. A completed returns form is a must in order for us to trace your order and process the refund.
Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
Return your package via tracking post, remembering to get proof of postage. Please don’t post your package without getting proof of postage. Keep it safe in case you need to use this as evidence of your return. This returning cost is the responsibility of the customer.
It is the customers responsibility to ensure their return is tracked and proof of tracking is provided.
Please email: email@example.com
Please return your item(s) to us within 17 days after finding the fault, and remember to get in touch before returning. You can email us at: firstname.lastname@example.org
For returns outside of Ireland and the UK, please follow our returns procedure above.
All regular orders are protected by a 14 Day Moneyback Guarantee for Irish customers or a 28 day for International customers which, in accordance with the distance selling regulations, guarantees a full refund if the item is returned unused with tags still intact and in their original packaging or repackaged securely in replacement packing if unavailable. Proof of tracked posting for all returns is advised at customers own risk.
Note: Any item that is deemed unfit for re-selling eg. soiled, damaged and/or smells of smoke or any other odour will not be refunded and will be resent back to the original delivery address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please allow up to 10 working days for your refund to be processed.
NOTE: Delivery charges are non refundable unless the item purchased is faulty or incorrect.
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.